A Guide for the design and implementation of a service-learning (SL)

Classification of cards cardsorting

Trajectory map (user journey)

Free Listing or Open Listing

The Cardsorting method is used to generate information on the associations of previously defined data elements (this technique could complement the Open Lists). Participants are asked to organize items according to degree of importance, degree of urgency, proximity, etc., based on a card sorting. The emphasis is given by the facilitator group of the activity. Card sorting is usually performed as an activity in the initial design phase of a project, but can also be used in a similar way during a product or service assessment phase. It is simple to use, as card sorting is easy for the organizer and the participants. It is also fast to execute, as it allows several types to be carried out in a short period of time, which provides a significant amount of data. Finally, it involves the users, because the information structure that emerges is based on the order or meaning that the participants themselves give to the cards .

The Free Listing is a technique for gathering information in large group settings or in individual interviews on a specific topic or theme. A group of people are asked to list all the elements they may think about a specific topic. This allows to understand particular aspects of a community or some subgroups within a community. It is quite useful for understanding the users, their needs and potential, and other issues important to that community. It provides a large amount of data in a few minutes and does not require trained facilitators or special materials. You can use a method such as open lists in a meeting with the community partner to ask them to "list all the things he/she thinks about recycling". You can also use pictures to get the work started. You can then map out the frequency of ideas and use them as a starting point for your requirements and design activities..

each of the phases what moves the user (what motivations does he/she have, what does he/she expect and why?) as well as the questions he/she has (what are his/her concerns, what is unknown to him/her or what causes him/her uncertainty). Mapping the points of contact . The specific points where the user interacts, known as "touch points", should be assessed. Although each "journey" may be different, we should think of the broader case in order to have a global vision. It is to understand the means by which it occurs (personal, physical, mail, telephone, web, mobile application, etc.); emotion experienced by the customer (positive, neutral, negative). We will draw these points in a diagram in which the highest part represents the positive emotions, the middle part the neutral ones and the low part the negative ones. If we join the points with lines we will have a curve that shows the emotions that the community partner feels

The Trajectory Map or user journey method allows us to diagram the relationship of a person (or organization) with their environment, allowing us to identify the feelings of that relationship. Generating a Journey Map allows us to understand and redesign the experience of our community partners. Understanding what their current experience of a particular problem is like helps to understand where they feel frustrated, lost, angry, hopeful, etc. There is no single way to do the mapping; the important thing is to address the objectives expected by the person in charge of the planning. Some of the suggested steps are: Identifying the user : Who is he/she?, what does he/she do? This is a first characterization. Understanding the phases of the user's relationship with a product or service : in order to find out how he/she feels, we must first know from his/her point of view what phases the interaction with that product or service comprises. Identifying their motivations and questions: We must find out for

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TOOLS FOR FIELD WORK

TOOLS FOR FIELD WORK

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